Privacy Policy

Elnor Motors respects the privacy of visitors to the Website, and in particular the rights of visitors with regard to the automated processing of personal data. In order to provide full transparency to our customers, we have therefore formulated and implemented a policy concerning these processing activities, their purpose, as well as the possibilities for data subjects to exercise their rights as effectively as possible. For all additional information regarding the protection of personal data, you may consult the General Data Protection Regulation (GDPR), which provides greater transparency and control over your data.

Until you accept the use of cookies and other tracking systems on the Website, we will not place any non-anonymised analytical cookies and/or tracking cookies on your computer, mobile phone or tablet. By continuing to visit the Website, you accept the following terms of use.

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Article 1 – Legal provisions

1. Website (hereinafter also referred to as “the Website”): elnor.be

2. Controller responsible for the processing of personal data (hereinafter also referred to as “the Controller”): Elnor Motors, with registered office at J.M. De Costerstraat 453150 Haacht, Belgium, company number: 0815.829.881

 

Article 2 – Access to the Website

Access to and use of the Website is strictly personal. You may not use this Website, nor the data and information provided on it, for commercial, political or advertising purposes, or for any commercial offers, and in particular not for unsolicited electronic communications.

 

Article 3 – Content of the Website

All trademarks, images, texts, comments, illustrations, (animated) images, video footage, sounds, as well as all technical applications that may be used to operate the Website and, more generally, all elements used on this Website, are protected by law by intellectual property rights. Any reproduction, repetition, use or modification, in any manner whatsoever, of all or part of the Website, including the technical applications, without the prior written consent of the Controller, is strictly prohibited. If the Controller does not immediately take action against any infringement, this may not be interpreted as tacit consent or as a waiver of the right to take legal action.

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Article 4 – Management of the Website

For the proper management of the Website, the Controller may at any time:

• suspend, interrupt or restrict access to the entire Website or part thereof for a particular category of visitors;

• remove any information that may disrupt the functioning of the Website or that violates national or international legislation or internet etiquette;

• temporarily make the Website unavailable in order to carry out updates.

 

Article 5 – Responsibilities

Under no circumstances shall the Controller be liable for failures, malfunctions, difficulties or interruptions in the functioning of the Website that result in the Website or any of its functionalities becoming inaccessible. The manner in which you connect to the Website is your own responsibility. You must take all appropriate measures yourself to protect your equipment and data against, among other things, virus attacks on the internet. You are also solely responsible for the websites and data you access on the internet.

The Controller shall not be liable for any legal proceedings brought against you:

• due to your use of the Website or services accessible via the internet;

• due to your violation of the terms of this Privacy Policy.

The Controller shall not be responsible for any damage suffered by you, third parties or your equipment as a result of your connection to or use of the Website. You shall refrain from taking any action against the Controller as a result thereof.

If the Controller becomes involved in a dispute as a result of your use of this Website, the Controller shall be entitled to recover from you all damages incurred and to be incurred as a result thereof.

 

Article 6 – Collection of data

Your data is collected by Elnor Motors. Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more elements specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. The personal data collected on the Website is primarily used by the Controller to maintain relationships with you and, where applicable, to process your orders.

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Article 7 – Your rights regarding your data

Pursuant to Article 13(2)(b) of the GDPR, everyone has the right to access and rectify or erase their personal data, or to restrict the processing concerning them, as well as the right to object to processing and the right to data portability. You may exercise these rights by contacting us at info@elnor.be.

Each request must be accompanied by a copy of a valid identity document bearing your signature and stating the address at which you can be contacted. You will receive a response to your request within 1 month of its submission. Depending on the complexity of the requests and the number of requests, this period may, if necessary, be extended by 2 months.

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Article 8 – Processing of personal data

In the event of a breach of any law or regulation of which the visitor is suspected, and where the authorities require personal data collected by the Controller, such data will be provided to them following an explicit and reasoned request from those authorities. From that point onwards, such personal data will no longer be subject to the protection provided by the provisions of this Privacy Policy.

If certain information is necessary to access certain functionalities of the Website, the Controller will indicate the mandatory nature of providing this information at the time the data is requested.

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Article 9 – Commercial offers

You may receive commercial offers from the Controller. If you no longer wish to receive such offers, please send an email to the following address: info@elnor.be. If you encounter any personal data while visiting the Website, you must refrain from collecting it or making any other unauthorised use of it, as well as from any act that infringes the privacy of the person(s) concerned. The Controller shall under no circumstances be responsible for the aforementioned situations.

 

Article 10 – Data retention period

The data collected by the Controller through the Website is used and retained for the period prescribed by law.

 

Article 11 – Cookies

1. A cookie is a small text file that is placed on your computer's hard drive when you visit our Website. A cookie contains data that enables you to be recognised as a visitor each time you visit our Website. This makes it possible to customise our Website specifically for you and to facilitate the login process.

2. We use the following types of cookies on our Website:

   1. Functional cookies: such as session and login cookies used to retain session and login information.

   2. Anonymised analytical cookies: used to gain insight into visits to our Website based on information about the number of visitors, popular pages and topics. In this way, we can better tailor our communication and provision of information to the needs of visitors to our Website. We cannot see who visits our Website or from which computer the visit takes place.

   3. More specifically, we use the following cookies:

   4. No other cookies.

3. When you visit our Website, cookies originating from the Controller or from third parties may be installed on your equipment.

4. For more information about the use, management and deletion of cookies, we invite you to consult the following link: https://autoriteitpersoonsgegevens.nl/en/themes/internet-and-telecom/cookies

 

Article 12 – Images and products offered

No rights may be derived from the images accompanying the products offered on the Website.

 

Article 13 – Applicable law

These terms and conditions are governed by Belgian law. The courts of the place where the Controller is established shall have exclusive jurisdiction in the event of any disputes concerning these terms and conditions, unless a statutory exception applies.

 

Article 14 – Contact

For questions, product information or information about the Website itself, you may contact:Elnor Motors, info@elnor.be.